Insteel

Career Opportunities

Inside Sales Supervisor-Concrete Reinforcing Products (ESM/Pipe Mesh)

Mount Airy, NC - Corporate Office

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Carries out responsibilities in accordance with the organization's policies and applicable laws. Other duties may be assigned.


Supervises and performs customer service functions for the Concrete Reinforcing Products business segment, including: (50%)

  • Processes orders for shipment and coordinates with Traffic and Credit Departments.
  • Assures customer requirements are met.
  • Develops strong business relationships with customers and coaches ISRs on same.

Maintains price files and administers pricing policies and agreements. Relays all approved price changes and documents for the NSM. Ensures ISRs and DSMs work together to maintain accurate price sheets by territory for all Concrete Reinforcing Product accounts. Maintains individual price sheets and quotation history for major accounts. Maintains summary of high exposure accounts, jobs, and quotes. (15%)

Maintains and supervises department's communication with Master Scheduler on mesh orders in accordance with established policies. (15%)

Supervises and administers the resolution of customer claims and complaints on a timely basis. Communicates necessary information to NSM and DSM. (5%)

Maintains communication with sales engineers to ensure all required procedures are followed. Coaches and directs ISRs in appropriate customer drawing information submittal to engineers. (5%)

Communicates with IS Department and ISRs to resolve problems and refine procedures with the computer system related to the sales function. (5%)

Provides all required documents for audits. Approves invoices and maintains records by vendor for Outside Services. (5%)

Download our PDF for a full job description.

Employee Benefits

  • Health Care Plans
  • Dental Plans
  • Vision Plan
  • Flexible Spending Plans
  • Employee Assistance Program
  • Company-paid Life
  • Company-paid AD&D
  • Company-paid Disability Insurance
  • 401(k) Savings & Retirement Plan
  • Incentive Programs
  • Paid Vacation
  • Paid Holidays
  • Bereavement Leave
  • Jury Duty Pay
  • Tuition Reimbursement
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Need Help?

Call us toll-free at 1-800-334-9504 to speak with one of our knowledgeable sales representatives. We welcome the opportunity to answer any questions you may have or assist you with a quote.

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