Insteel

Career Opportunities

Inside Sales Representative-Building Mesh

Mount Airy, NC - Corporate Office

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Carries out responsibilities in accordance with the organization's policies and applicable laws. Other duties may be assigned.

  • Solicits, configures quotes and sells to meet/exceed sales objectives. (35%)
  • Creates orders after sales are made and monitors through the credit, production, shipment and delivery processes. Updates customers as needed. (15%)
  • Updates and maintains individual customer profiles for each account with accurate contact/mailing information, price lists, credit lines, specific customer requirements, competitors and tonnage sold. (2%)
  • Creates and maintains a call report for each customer.  Logs all pertinent written and verbal correspondence between the customer, ISR, NSM and ISS in the call report. (15%)
  • Assists ISS with handling outside processing, ICTs and Discreet Job entry as directed.  Assists co-worker's customers as directed by ISS. (1%)
  • Communicates with customers to follow up on inquiries, pending orders, inventory needs and market trends. (12%)
  • Prepares, prints and sends documentation requested by the customer such as ASTM letters, Mill Certifications, MSDS reports, Leeds documents, Proof of Deliveries and other various forms. (4%)
  • Secures and reports market data verbally and via call reports.  Collaborates with Sales Manager and Inside Sales Supervisor regarding sales strategies for specific accounts as well as for specific geographical regions.  (10%)
  • Keeps current on inventories, lead times, and machine capabilities.  (1%)
  • Travels as required by Sales Manager to customers, IWP manufacturing plants and industry-related conventions and shows. (1%)
  • Provides information for customer claims and complaints to be processed accurately and in a timely manner.  Works directly with departments involved (such as Production, Traffic and Shipping) and monitors progress to assure resolutions satisfactory to Insteel and customers.  (2%)
  • Determines eligibility of callers to become customers.  If eligible, secures information needed for the processing of new account credit information.  (1%)
  • Prepares reports as directed by Sales Manager and Inside Sales Supervisor. (1%)

Download our PDF for a full job description.

Employee Benefits

  • Health Care Plans
  • Dental Plans
  • Vision Plan
  • Flexible Spending Plans
  • Employee Assistance Program
  • Company-paid Life
  • Company-paid AD&D
  • Company-paid Disability Insurance
  • 401(k) Savings & Retirement Plan
  • Incentive Programs
  • Paid Vacation
  • Paid Holidays
  • Bereavement Leave
  • Jury Duty Pay
  • Tuition Reimbursement
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Need Help?

Call us toll-free at 1-800-334-9504 to speak with one of our knowledgeable sales representatives. We welcome the opportunity to answer any questions you may have or assist you with a quote.

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