Career Opportunities

Credit Assistant

Mount Airy, NC - Corporate Office


Carries out responsibilities in accordance with the organization's policies and applicable laws.

Other duties may be assigned.

  • Plans and processes customer contacts by telephone / email / fax in attempt to determine reason for overdue payment, reviewing terms of sale, service, or credit contract with the customer. (50%)
  • Notifies Credit Manager/Credit Analyst when a customer fails to respond or when any customer statement, promise, or problem is not standard or according to terms. (3%)
  • Records information about financial status of customer and status of collection efforts. (3%)
  • Partners with sales to help with the collection of past due customers while striving to maintain good customer relationships.  Communicates with other departments to take care of the customer's needs. (5%)
  • Processes new account requests. Reviews all required new account opening documents for completion and accuracy. Orders credit reports and checks credit references. Reviews credit reports, credit references, credit group reports and any other information available and make new account credit line recommendations to the Credit Services Manager. Creates accounts for all new customers. Investigates and maintains all changes (Bill To Address, Payment Terms, Tax Exemption Status) in customer's credit master (Customer Standard). (20%)
  • Creates and transmits new customer welcome package which includes key contacts, explanation of payment terms and payment remit to information. (2%)
  • Works with sales and any other departments necessary to resolve discrepancies. (5%)
  • Maintains new customer spreadsheet to track new account creation. (2%)
  • Provides invoice copies, Bill of Lading copies and Proofs of Delivery as requested. (3%)
  • Maintains customer credit files by scanning pertinent documentation into Oracle electronic customer files. Performs routine credit file reviews for existing customers. (3%)
  • Participates in monthly collections meetings to keep management informed of past due customers and their status. (2%)
  • Works with sales and any other departments necessary to take care of customer's needs. (2%)

Provides backup for others in Credit Department in their absence and as needed or assigned in the areas of:

  • Credit approvals, up to $25,000 authority
  • Checking and providing trade credit  references
  • Gathering information  
  • Running Dun & Bradstreet credit reports
  • Maintaining customer accounts

Performing other responsibilities as needed to contribute to the effective operation of the department and the company.

Download our PDF for a full job description.

Employee Benefits

  • Health Care Plans
  • Dental Plans
  • Vision Plan
  • Flexible Spending Plans
  • Employee Assistance Program
  • Company-paid Life
  • Company-paid AD&D
  • Company-paid Disability Insurance
  • 401(k) Savings & Retirement Plan
  • Incentive Programs
  • Paid Vacation
  • Paid Holidays
  • Bereavement Leave
  • Jury Duty Pay
  • Tuition Reimbursement

Need Help?

Call us toll-free at 1-800-334-9504 to speak with one of our knowledgeable sales representatives. We welcome the opportunity to answer any questions you may have or assist you with a quote.

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